SANOFI CONTACT INFO
Accounts Receivable Team
-To make payments, check your account information, updating account information, Portal support and information.

Consumer Healthcare
PH: 1800 801 539
ar.anz@sanofi.com

Pharmaceutical, Vaccine & Biotechnology
PH: 1800 801 539
accountsreceivable.au@sanofi.com
Customer Service Teams
Place and track orders, raise credit requests, report cold chain breaches and check stock availability.

Genzyme (Biotechnology)           
PH: 1800 640 791          
FAX: 1800 647 467
genzymecustomerservice.au@sanofi.com
Sanofi (Pharmaceutical)               
PH: 1800 640 791          
FAX: 1800 647 467        
customersupport.au@sanofi.com
Consumer Health Care (Vitamins)             
PH: 1800 451 453          
FAX: 1800 038 929        
custserviceteam.ch@sanofi.com
Pasteur (Vaccines)                          
PH: 1800 829 468          
FAX: 1800 829 329        
vaxihelpaustralia@sanofi.com

Availability Hours
Phones Open Monday – Friday (excl. Public Holidays) between 8:30AM – 5:00PM (Sydney AEDT GMT+11).
Please note, Customer Service Consumer Healthcare is (Brisbane AEST GMT+10).

If you call outside of these hours you may leave a Voicemail with your details and we will get back to you within the next 1-2 business days.